Our Guarantee
Live Arrival +
14 Day Guarantee

Coral Dynamics, Inc. guarantees live arrival. Customer must be available to receive and sign for shipment and the items must be acclimated to your system within 1 hour of delivery. If you are not home or plan on acclimating them later that is fine, but that is at your own risk. All shipments are sent requiring signature upon delivery unless other arrangements are made prior to shipment.

If you get livestock that you think is dead or close to it, acclimate the livestock like normal and let us know by phone or email. If your new livestock dies within 14 days or does not arrive alive we will give you a full in store credit for those animals lost. You can use the store credit towards your next order and you do not have to reorder the same item. The store credit is valid for one year from your original purchase. The in store credit does not cover the additional shipping costs required to send your replacement corals lost in the initial shipment. Shipping costs are not refundable unless the items/package is damaged or the package fails to arrive on time in accordance with FedEx Guarantee. Please contact FedEx at 1-800-463-3339 to file a claim. We will assist you with your claim against FedEx if necessary. We may require a photograph of the dead/damaged items as proof of your loss. Only rarely will we require the item be shipped back (at customers' expense).

Never refuse a shipment, even if it is late! If you refuse a shipment for whatever reason, We cannot issue credit or offer replacement. Our cultured corals are extremely hardy, some have survived up to 3 and a half days in transit. A delay of a few hours does not necessarily mean the corals are DOA. Please accept the shipment, acclimate the corals to your tank and we will make sure you are credited for any lost animals.

Free shipping on Livestock orders over $195.00 This policy helps to ease the pain of Priority Overnight Shipping costs. This minimum must be met after all applicable discounts and/or credits have been applied. If the minimum is not met, regular shipping rates will be added to your order.

Customer Service doesn't end after the sale. If there are any questions after your shipment arrives feel free to contact me by E-Mail support@coraldynamics.com or by Phone (704) 517-8756.

Coral Dynamics is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust.

Is Coral Dynamics’ Web site Secure?

Our site's SSL technology encrypts all personal and credit card information and prevents it from being intercepted over the Internet. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. If you still don't feel comfortable making an online transaction, you can always contact us at (704) 517-8756 to complete your order.

Will my personal information be shared with other companies?

Coral Dynamics, Inc. does not trade, rent or sell your personal information to others. We may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. In the even of a sale of all or part of our business, we may share customer information related to that business as part of the transaction.

How can I have my name added to or deleted from your email list?

To add your name to Coral Dynamics' email list, visit our web site and click on the "Join" link at the top of our page. After signing up, you will receive an occasional email outlining special promotions on our site. You can easily opt out of our promotional e-mails via an unsubscribe link in our e-mails.

Will Coral Dynamics, Inc. Make Changes To This Privacy Statement?

This statement is effective October 1, 2004, and remains in effect until amended. Coral Dynamics, Inc. reserves the right to amend this Privacy Statement or alter its privacy principles at its sole discretion without notice to you. Any alterations to this Privacy Statement or our privacy principles will be posted on our web site in a timely manner.

What kind of security procedures are in place to protect the loss, misuse or alteration of information under the company’s control?

Secure Sockets Layer (SSL) technology is presently the very safest way to send credit card information over the Internet. Information is first encrypted on your computer, then decrypted on our side, preventing anyone from accessing any information in between. To ensure your security, we recommend the use of SSL-capable browsers, like Netscape 3.0 or Internet Explorer 3.0 or higher. We also maintain physical, electronic and procedural safeguards to guard information such as password and firewall protections.

Governing Law

This Privacy Policy is to be governed by and construed in accordance with the internal laws of the State of North Carolina, without regard for principles of conflicts of laws.

Miscellaneous

If any portion of this Privacy Policy is deemed unlawful, void or unenforceable, this Privacy Policy as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Privacy Policy that is unlawful, void or unenforceable shall be stricken from this Privacy Policy.
The headings contained in this Privacy Policy are for convenience of reference only, are not to be considered a part of this Privacy Policy, and shall not limit or otherwise affect in any way the meaning or interpretation of this Privacy Policy.
All covenants, agreements, representations and warranties made in this Privacy Policy, as may be amended by Coral Dynamics, Inc. from time to time, shall survive your acceptance of this Privacy Policy and the termination of this Privacy Policy.

This Privacy Policy and the Agreement of Terms of Use located at the URL www.coraldynamics.com/faq_privacy.htm represent the entire understanding and agreement between you and Coral Dynamics, Inc. regarding the subject matter of the same, and supersede all other previous agreements, understandings and/or representations regarding the same.

Frequently Asked Questions

FAQ

Below are some of our most Frequently Asked Questions:

Do you ship internationally?

No, due to restrictions on the importation of animals and plants in many countries, we only ship within the continental US.

Can the shipment be held at a FedEx location?

Yes, please provide the address and zip code of the FedEx location and the package can be held there.

Why is shipping so expensive?

We do our best to control the cost of shipping, but it is expensive and necessary to ship live animals via overnight service. The further the customer lives from Charlotte, NC the more it costs to ship. Other factors built into the cost are the expense of the insulated Styrofoam container, bags, heat packs and transportation to the FedEx drop off location.

You will be charged for priority overnight shipping cost plus a $8.00 box charge. This charge includes heat/cool packs. North Carolina residents will be charged 7% sales tax on their order.

Can you bill my FedEx account for the shipping expense?

Yes, please provide your account number in the comment section on the online order form. There will be a $8.00 box charge and we will adjust the total prior to charging your credit card.

Do you only use FedEx?

Yes, we only use FedEx. Based on our experience with other overnight delivery services, FedEx is the most reliable.

Do you ship for Saturday Delivery?

Yes, FedEx charges an extra $12.50 charge for the service.

Can my package be sent via FedEx Ground to save money on shipping?

No, due to time constraints, we are only able to ship in the evenings and drop the packages off around 5:00 - 6:00 PM at FedEx. FedEx Ground does not pick these packages up until the next morning. Consequently, it takes a day and a half at minimum for the corals to be delivered. The corals do best with almost no DOAs when the corals are received and acclimated within 12-18 hours from when they are shipped.

Are my lights adequate for these corals?

We use 250 watt 14k Hamilton ReefStar's at Coral Dynamics and have had success with VHO's in the past. We can not offer an opinion on other types of lighting such as T-5 since we have never used them. They may be fine; we just have never used them. Most corals are photosynthetic and require strong lighting to survive. As a rule of thumb, we recommend a minimum of 4 watts per gallon (total wattage of lights divided by gallons of tank) for Soft and LPS corals and 6 watts or more for xenia, Clams and SPS corals.

What are your water parameters?

Salinity: 1.024 pH: 8.0

Nitrates: >10 ppl Nitrites: 0

Ammonia: 0 Temp: 78-80

What type of current should these corals have?

Soft corals require slow to moderate current, SPS corals prefer moderate to fast current.

When will my package arrive?

Most days we are able to get shipments out the same day if the order is placed prior to 4:00 PM Eastern Standard Time. Please specify the day you would like it to arrive when completing your online order or via email.

What should I do when my package arrives?

Please check out our acclimation instructions by clicking here: Acclimation

Can the corals be picked up instead of paying for shipping?

If you live near Charlotte, NC arrangements can be made for you to pick up the corals. We have a storefront located in Harrisburg, NC. Normal hours and address/contact info is located on the Contact Us Page.